Frequently Asked Questions (FAQs)
Welcome to my webshop, boo! I'm Honest Liz.
For any concern related to choosing the right products, payment, or shipping contact honestcustomercare [@] Gmail.com
What Products are sold here?
It's like Netflix, but for Natural products!
This list keeps growing, so check back often boo.
But Why only these Products?
My goal is to stock only the best products that I’ve tried, and loved. Also, a majority of the products stocked are small businesses (most run by women too!). I prefer to support them than popular commercial brands which you can find anywhere online anyway.
How do I Shop?Login.
Create an account first! You’ll need one so you can track your orders. In your order history, just click on the order number and it gives you more detail.
Everything you need to know is right here!
Grab your goodies, Click, click, click, check out!
Note: Special Instructions for seller include notes about delivery date, change in delivery address, to add a handwritten love note, anything else you need around your order, type it in here.
How to know my Order is confirmed?
You will receive the order confirmation by email to your registered email count immediately after you checkout. Your order will be further processed post-PayPal payment authorization.
How do I Pay during checkout?
CC Avenue - To use your debit or credit card, Paytm and 87 other options. This is chargeable at 4% invoice value. To save this, please choose Bank Deposit option and pay directly :)
COD - Cash on Delivery (extra charges applicable) (NOT AVAILABLE)
Online Bank Deposit - You get 48 hrs to make payment. For Payment Options, click here.
Can I get a refund? No.
See ideally, you should totally get a refund, that's normal. But this isn't a normal store; so as a policy, you will only get a store credit. I need the store funds all the time so if your order is cancelled and you had paid already, then You can order again; add a small note and we can sort it all out, no problem!
How will I Receive my Products?
You can expect a tracking email from the store. LIke this:
However, more remote areas may not always be accessible by FedEx. In special cases, your shipment will be sent through other services such as Delhivery, Ecom, Aramex, Bluedart, etc . Not all of these offer the same sort of tracking updates via email that FedEx does.
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T R A C K I N G 🌸 How it works! . . 1️⃣ Label created - This is online work to create the sticker that goes on your package. . . 2️⃣ Picked up - FedEx/Bluedart picks up your package. This happens every Tuesday and Thursday. . . 3️⃣ In Transit - Your package is on the way and you will see the expected delivery date at this point. . . As easy as 1-2-3! . . Please note: Labels are created for in stock products or those expected within the week. Please expect the pick up status update on the following Tuesday or Thursday . . Thank you for choosing Honest Products ❤️
You will always have a tracking number, which you can click to track your order. Like this:
How do I check my Order Status?
Visit 'My Account'.
When you’ve successfully checked out, your orders are captured in your order history.
Visit your Order History for tracking details too! PHATAAK
My Order Status shows "unfulfilled", what does that mean?
It means your order is not shipped yet. Ideally, you get the tracking within 4-5 days of your order. (Weekdays)
What if I receive something other than I ordered?
This doesn’t happen but if it does, just think to yourself it's a real person doing all this, errors are totally possible. Just bring it to my attention ASAP, ideally the time you open your package and we will sort this out. I can totally send for a pickup and replace your items pronto! Allow me to serve you better.
Please note, these are all personal items. We cannot accept used products nor exchange products, as a policy. So there will be no exchange once you have received what you ordered.
What should I do if I have more questions?
EMAIL - Honest Products Here @ Gmail
All paid-customers (like, once you’ve paid for your item) are on a Telegram group. Ask questions there. If I’m not on hand to answer immediately, the other curly beauties there are always happy to help.
Tell me more about this Telegram group!
This is a customer-only Telegram group. This is a very special group because before any announcement made on IG, this group gets early-bird access to new stock!! You can also swap products here, ask for reviews, watch the daily transformation from real people! If you’re already a paid customer but aren’t on our special group then Email f
Disclaimer: As a service provider, I reserve the rights to offer or reject my services to individuals. Rude DMs or emails are not tolerated and I will never hesitate to cancel orders of such customers. Having said that, you also deserve the best service. At any point, if you are unhappy with my service or communication, feel free to alert me so we can resolve any disputes amicably.
Follow my personal IG @HonestLizhere to learn everything you need to know about natural hair care (and perhaps more!)
I hope I’ve answered all your queries. If there’s anything more you’d like to know, then please Email. Thank you for choosing Honest Products, I can’t wait to serve you!