Frequently Asked Questions (FAQs)

Welcome to my webshop, boo! 

What Products are sold here?

It's like Netflix, but for Natural products! This store is a carefully curated selection of brands like Flora & Curl, Curly ElliePuff Cuff, Jessicurl ... This list keeps growing, so check back often boo.

But Why only these Products?

My goal is to stock only the best products that I’ve tried and loved. Also, a majority of the products stocked are small businesses (most run by women too!). I prefer to support them than popular commercial brands which you can find anywhere online anyway.

How do I Shop?

Login. Grab your goodies, Click, click, click, check out!

Create an account first! You’ll need one so you can track your orders. In your order history, just click on the order number and it gives you more detail.

How to know my Order is confirmed?

Confirmation email.

You will receive the order confirmation email to your registered email account immediately after you checkout. If you don't receive an email but money is deducted by the payment gateway then please contact us immediately so we can resolve it.  

How do I Pay during checkout?

For Payment Options, click here!

    Can I get a refund? No. 

    See ideally, you should totally get a refund, that's normal. But this isn't a normal store; so as a policy, you will only get store credit when the need arises. 

    How will I Receive my Products?

    Mostly Bluedart or FedEx.

    You can expect a tracking email from the store. However, more remote areas may not always be accessible by FedEx. In special cases, your shipment will be sent through other services such as Delhivery, Ecom, Aramex, Bluedart, etc . Not all of these offer the same sort of tracking updates via email that FedEx does. 

     

    You will always have a tracking number, which you can click to track your order. Like this:

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    How do I check my Order Status?

    Visit 'My Account'.

    When you’ve successfully checked out, your orders are captured in your order history

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    Visit your Order History for tracking details too! PHATAAK

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    I don't see my order but payment was taken!

     

    View this post on Instagram

    A note about your Order Confirmation Email 💥 . . After successful payment (ccavenue gateway) there’s two types of emails that may come to you. . . ✅ One like the top email which gives you an *order number* too. Your payment and order is successfully captured on my store and we both can see your order in the Order History. That’s when orders are processed. . . ❌ Transaction Successful Email only confirms payment from the gateway. We CAN NOT see your order in order history. If you see this, please email the store immediately so we both can resolve it. It’s only a technical error but since payment is successful, I will create manual order for you, just let me know what you ordered that’s all 🙌🏽 . . 🚫 No email from ccavenue is an indication that payment was never successful and you want to contact your bank, first, to see what’s up. You can also email me if that comforts you, I’ll be with you until you receive your refund, and then some. . . Hope you understand technology can be a blessing but not always; so don’t panic, have a little faith and *email to resolve issues*. . . HonestCustomerCare@gmail

    A post shared by 🇮🇳 1st Curly Girl Safe WebShop (@honestproductshere) on

    My Order Status shows "unfulfilled", what does that mean?

    It means your order is not shipped yet. Please check Shipping Policy HERE

    What if I receive something other than I ordered?

    This doesn’t happen often but, sometimes manual errors are totally possible. Just contact us within 24hrs of receiving the package ideally the time you open your package and we will sort this out.

    Allow me to serve you better.

    Please note, these are all personal items. We cannot accept used products nor exchange products, as a store policy. So there will be no exchange once you have received what you ordered.

    How do I update my contact address? 

    Follow this sequence after you login to your store account. 

    1. My Account >> Account Details >> View Addresses
    2. Edit | Delete 
    3. Set as default >> Update Address

     

    What should I do if I have more questions?

    For individual queries, EMAIL boo, please email only.

    For general queries, you can ask on the customer-only Telegram group. If I’m not on hand to answer immediately, the beauties here are always happy to help.

    Tell me more about this Telegram group!

    This is a customer-only Telegram group. This is a very special group because before any announcement made on IG, this group gets early-bird access to new stock!! You can also swap products here, ask for reviews, watch the daily transformation from real people! If you’re already a paid customer but aren’t on our special group then contact us to become a member today! 

    Disclaimer

    As a service provider, I reserve the rights to offer or reject my services to individuals. Rude DMs or emails are not tolerated and we will never hesitate to cancel orders of such customers. Having said that, you also deserve the best service. At any point, if you are unhappy with my service or communication, feel free to alert me so we can resolve any disputes amicably. 

    Thank you for choosing Honest Products